Support
Talk to us or check the most common technical questions.
Common technical questions
- How do I set up my Mobile Proxy in an automation or QA tool?
- In most browser testing/automation tools, create a new profile and, in the proxy section, select the protocol (SOCKS5 or HTTP), then enter the host, port, and credentials shown in your dashboard under 'My Proxies'. Test the connection before saving — most tools have an IP-check button.
- My proxy went down, what do I do?
- First check the expiration date in your dashboard — expired proxies are automatically shut down. If it hasn't expired yet and the connection is unstable, open a ticket here or via WhatsApp and we'll check the infrastructure for you.
- Can I use the same proxy in more than one tool or computer at the same time?
- Yes, as long as it's you using it — credentials are personal and you can configure them in as many tools as you like, respecting the Terms of Use.
- Does my proxy's IP change over time?
- Yes — the IP rotates automatically roughly every 5 minutes, as part of the real mobile network infrastructure behind your Mobile Proxy. During the switch there can be a brief slowdown, up to 10 seconds.